Design is a tool that can be used outside of the implementing of actual design work. Design is a method for solving problems, and it’s about bringing intention to it. Good design, will always include a humanistic approach to solve a problem. It doesn’t mean that only designers can do this either.

In a nutshell, change management is “the people side of change.” Just as it’s essential to gather technical requirements before a technology adoption or expansion, it’s even more important to prepare human requirements—or information that will be key to helping staff adopt and use the new technology.

You can still power through even when the power users are sick. COVID—19 is bringing uncertainty and concern. One “What if…” you can put to rest is preparing all staff for your AMS expert’s time off for illness. The show can go on, and here’s how.